There is a lot of change management methodology, both off the shelf and bespoke, out there to support significant change initiatives in organisations.

The resulting template driven approach to managing the changes associated with IT implementations and organisation and process re-design projects can at times under-deliver.

We believe it’s time to bring a bit of creativity and innovation into organisation change programmes and involve team members in designing both the change experience (as one would design a customer experience!) and new ways of working that often underpin large organisation change programmes.

Design thinking is an alternative approach to traditional problem solving that has mostly been associated with product development and the creative industries.  In recent years design thinking has started to be applied more widely to assist with resolving customer, organisation and management issues.

Design thinking is characterised by the following key steps ….. define, research, ideation, prototype, choose, implement and learn.

Over the past 12 months we have delivered “design thinking workshops” as part of organisation redesign projects.  Over the next 12 months we will be looking to bring similar workshops into the planning phase of large organisation change programmes.  If you are interested in finding out more let me know.

Check out Tim Brown’s (IDEO) thoughts on design thinking … http://designthinking.ideo.com/