Assistant Managers Programme: The Warehouse Group

Since 2006, Capability Group has been a preferred supplier to The Warehouse Group (TWG). The initial contract was to design and deliver a comprehensive learning and development framework for their support office, plus related work across the business. The success of this contract resulted in significant other work within the Group including designing and facilitating, in partnership with internal subject matter experts, a 15-month Advanced Management Programme (AMP). Participants are presently a mix of front-line and middle managers.

AMP has been running at TWG for the past nine years and during this time has been adapted and changed to fit the ongoing requirements of the business. Capability Group has demonstrated an absolute understanding of TWG, working alongside many subject matter experts to meet the changing needs. AMP has shown quantifiable benefits to the business, along with compelling anecdotal evidence of performance improvement. The programme is highly sought after and will begin its 10th cohort in 2016.

Quantifiable success measures include:

  • Participants adding more than $300k in improvement of business processes and systems as a result of attending the programme
  • An increase in team engagement as measured by a team leadership diagnostic, which is carried out twice during each cohort
  • Significant anecdotal evidence is collected as participants give presentations on their key learning from AMP to the executive leadership team six weeks after the programme concludes
More than $300k in improvement of business processes and systems as a result of attending the programme