Student Support Services Review: Unitec

This project involved the centralisation of all applications and enrollments (including current and future state process mapping of 130 processes), the establishment and construction of three Student Central Centres, establishment and fit-out of six faculty administration offices, as well as two significant organisation restructures (approximately 1100 FTE). Capability Group was asked to provide project and change management planning and implementation services to the Unitec executive team. Initially, this involved working with the executive team to determine the scope and scale of change required. This was followed by the establishment of a Project Charter, including business problem objectives, benefits, governance, resource requirements, deliverables, milestones, and an indicative timeline.

Capability Group was also involved in working with the Unitec executive team to develop a change management plan that outlined the case for change, identification of key changes by stakeholder groups, the impacts of the change, a stakeholder management plan, a communications plan, change roles and accountabilities, and a training and business education plan. Change management plans were also developed for each restructure.

Capability Group provided an experienced change manager to lead the project and manage project governance, with support from a second change manager, an HR consultant, a process analyst and a technical writer, all provided by Capability Group for the duration of the project.

Capability Group was asked to provide project and change management planning and implementation services to the Unitec Executive Team