Wellington City Council

Wellington City Council: Design Thinking

Capability Group conducted a design thinking process involving approximately 300 people leaders from across Wellington City Council in the design and development of a bespoke Leadership Capability Framework, as well as five longitudinal leadership programmes – including “Leading Teams” and “Emerging Leaders”. These programmes will be delivered to some 1,100 people over the next two to three years. Capability Group incorporated key elements of the Life Styles Inventory (LSI) tool and participants action plans into workshops and the “apply” phase programme.

I realised that leadership is a choice.  Previously I would have avoided certain tasks and requests but after our first module I realised I don’t have to be a manager to be a leader in this organisation.  I feel empowered to step up and make a difference.


The Warehouse Group

Assistant Managers Programme: The Warehouse Group

Since 2006, Capability Group has been a preferred supplier to The Warehouse Group (TWG). The initial contract was to design and deliver a comprehensive learning and development framework for their support office, plus related work across the business. The success of this contract resulted in significant other work within the Group including designing and facilitating, in partnership with internal subject matter experts, a 15-month Advanced Management Programme (AMP). Participants are presently a mix of front-line and middle managers.

AMP has been running at TWG for the past nine years and during this time has been adapted and changed to fit the ongoing requirements of the business. Capability Group has demonstrated an absolute understanding of TWG, working alongside many subject matter experts to meet the changing needs. AMP has shown quantifiable benefits to the business, along with compelling anecdotal evidence of performance improvement. The programme is highly sought after and will begin its 10th cohort in 2016.

Quantifiable success measures include:

  • Participants adding more than $300k in improvement of business processes and systems as a result of attending the programme
  • An increase in team engagement as measured by a team leadership diagnostic, which is carried out twice during each cohort
  • Significant anecdotal evidence is collected as participants give presentations on their key learning from AMP to the executive leadership team six weeks after the programme concludes

More than $300k in improvement of business processes and systems as a result of attending the programme


Unitec

Student Support Services Review: Unitec

This project involved the centralisation of all applications and enrollments (including current and future state process mapping of 130 processes), the establishment and construction of three Student Central Centres, establishment and fit-out of six faculty administration offices, as well as two significant organisation restructures (approximately 1100 FTE). Capability Group was asked to provide project and change management planning and implementation services to the Unitec executive team. Initially, this involved working with the executive team to determine the scope and scale of change required. This was followed by the establishment of a Project Charter, including business problem objectives, benefits, governance, resource requirements, deliverables, milestones, and an indicative timeline.

Capability Group was also involved in working with the Unitec executive team to develop a change management plan that outlined the case for change, identification of key changes by stakeholder groups, the impacts of the change, a stakeholder management plan, a communications plan, change roles and accountabilities, and a training and business education plan. Change management plans were also developed for each restructure.

Capability Group provided an experienced change manager to lead the project and manage project governance, with support from a second change manager, an HR consultant, a process analyst and a technical writer, all provided by Capability Group for the duration of the project.

Capability Group was asked to provide project and change management planning and implementation services to the Unitec Executive Team


Auckland Libraries

Organisation Design: Libraries Collections

Capability Group was asked to develop a new organisation design that was innovative, agile and enabled the delivery of a fresh organisation strategy. The existing organisation structure of Libraries Collections was based on geography, whereas the new service delivery model was centralised so the change impact was significant. The project involved running a series of design workshops with all impacted staff, other key stakeholders and an internal design team. Capability Group consultants then worked through their multi-step agile design process to create a final organisation design ready for consultation.

new organisation design that was innovative, agile and enabled the delivery of a fresh organisation strategy


Auckland Leisure and Recreation

Organisation Design and Change: Leisure and Recreation

Since the 2010 amalgamation and creation of a single Auckland Council, the organisation redesign of the Leisure and Recreation function has been the biggest reorganisation to occur within Council. Impacting more than 1100 staff across leisure centres, swimming pools, early childhood centres and recreation planning, this project was significant in both scope and scale. Capability Group completed a detailed current state assessment, held a series of more than 20 design thinking workshops with impacted staff, facilitated workshops with an internal design team and executed the development of the detailed service delivery model and organisation structure.

Impacting more than 1,100 staff .... this project was significant in both scope and scale