Change management & design thinking

The key inputs into the development of a change strategy or plan to support any significant change initiative are typically an impact assessment and a stakeholder analysis.

As Change Managers, I believe we can develop far more creative and meaningful change management solutions by spending more time gathering information about those impacted by proposed changes. By immersing ourselves in the environment of those impacted by change and using some “design thinking” tools we can quickly develop deep insights into current ways of working, behavioural norms and relationships. Tools such as ecosystem (relationship) mapping, day in the life, structured contextual interviewing and shadowing, we believe all add significantly richer information to the initial planning phase of any change initiative.