change management

Time to bring creativity into change management

Time to bring creativity into change management

There is a lot of change management methodology, both off the shelf and bespoke, out there to support significant change initiatives in organisations. The resulting template driven approach to managing the changes associated with IT implementations and organisation and process re-design projects can at times under-deliver.

We believe it’s time to bring a bit of creativity and innovation into organisation change programmes and involve team members in designing both the change experience (as one would design a customer experience!) and new ways of working that often underpin large organisation change programmes.

Design thinking is an alternative approach to traditional problem solving that has mostly been associated with product development and the creative industries.

Research shows that diversity and inclusion within the workplace will also result in …



Change management & design thinking

Change management & design thinking

The key inputs into the development of a change strategy or plan to support any significant change initiative are typically an impact assessment and a stakeholder analysis.

As Change Managers, I believe we can develop far more creative and meaningful change management solutions by spending more time gathering information about those impacted by proposed changes. By immersing ourselves in the environment of those impacted by change and using some “design thinking” tools we can quickly develop deep insights into current ways of working, behavioural norms and relationships. Tools such as ecosystem (relationship) mapping, day in the life, structured contextual interviewing and shadowing, we believe all add significantly richer information to the initial planning phase of any change initiative.